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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: absolute karma on August 06, 2017, 08:34:06 PM

Title: What is the URL for EWT ?
Post by: absolute karma on August 06, 2017, 08:34:06 PM

Hi,

I have a requirement in which I need to play EWT to a caller ? I am using composer workflow. I have heard that there is an API for this. How do I use it to play EWT? What are the parameters I need to pass in the URL?

Title: Re: What is the URL for EWT ?
Post by: cavagnaro on August 07, 2017, 02:51:10 AM

No API, you need to use a statistic to get that info.
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Title: Re: What is the URL for EWT ?
Post by: jamesmurphyau on August 07, 2017, 05:11:26 AM

There actually is an API - the URS web server that you can access from IRD with ‘RequestRouter’

Title: Re: What is the URL for EWT ?
Post by: cavagnaro on August 07, 2017, 08:23:40 PM

From CallBack (GM) Guide:


[quote]Query URS
To retrieve the Expected Waiting Time (EWT) for callback, you can use the lvq method of the URS Web API and directly query the following URS URL:


http://<urshost>:<ursport>/urs/call/max/lvq?name=VQ_Name&aqt=urs&tenant=TenantName
To view additional URS lvq input parameters and output information, open a browser with URS running and run the help method for lvq as follows:


http://<urshost>:<ursport>/urs/help/call/lvq
The help method is described in the Universal Routing 8.1 Reference Manual, Appendix C, "Supported Methods."

[/quote]



But there requirements like URS version and what type of VQ




URL:
https://docs.genesys.com/Documentation/CLBCK/8.5.1/UG/GetEWT

Title: Re: What is the URL for EWT ?
Post by: morad on August 08, 2017, 10:16:08 PM

He is using Composer, so no need for API. Just use a statistic to get EWT as Cavagnaro sugessed

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Title: Re: What is the URL for EWT ?
Post by: cavagnaro on August 09, 2017, 12:54:10 AM

?? Composer doesn't has nothing to do...it is just a client
As for the API is latest URS HTTP who provides it, the server, client could be Composer or any other