Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: vma on August 11, 2017, 09:51:32 PM

Title: GAX eServices Manager Plugin start error
Post by: vma on August 11, 2017, 09:51:32 PM

Hi guys,
I installed the GAX eServices Manager Plugin and followed all steps in the procedure (addes ad\plugin_ip_list option and also the options in the gax-km section). Also I have the roles added to my user.
After GAX restart when I try to launch the eServices interface I get a popup with an error "Can't read application options. undefined. undefined". I looked in the logs and there is absolutely nothing in there.
Anyone know what it might be? I also upgraded UCS and Classification servers to last version available.
Thanks,
vma

Title: Re: GAX eServices Manager Plugin start error
Post by: cavagnaro on August 12, 2017, 12:13:29 AM

Roles?

Enviado de meu E6633 usando Tapatalk

Title: Re: GAX eServices Manager Plugin start error
Post by: Janis on August 12, 2017, 06:57:48 AM

Did you create application for plugin? Deployment procedure is slightly changed in latest version.

Janis

Title: Re: GAX eServices Manager Plugin start error
Post by: vma on August 12, 2017, 07:44:14 AM

Yes I did all that and have the roles!
Went step by step from the GAX plugin deployment guide.

Title: Re: GAX eServices Manager Plugin start error
Post by: Kubig on August 14, 2017, 02:37:55 PM

Application cluster object is created?
Application configuration on GAX level has been updated (have to point out to the created Application Cluster)?