Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: masgar on August 16, 2017, 11:14:15 AM

Title: drop all 3 party call conference participatns
Post by: masgar on August 16, 2017, 11:14:15 AM

Hi,

I have this scenario: Customer call a RP. Call is sent to an agent. Agent start an immediate call conf with an internal or external number. Call conference is established. Agent hangup but the customer and the other number remain connected. I need when the agent hangs the conference is terminated and all participants disconnected.

Thanks,
Max

Title: Re: drop all 3 party call conference participatns
Post by: Kubig on August 16, 2017, 11:58:03 AM

Are you sure that the agent perform conference call and not the consult? It seems like that based on your description.

Title: Re: drop all 3 party call conference participatns
Post by: masgar on August 17, 2017, 08:28:27 AM

Yes, agent makes an instant call conference by clicking the button on WDE.

Max

Title: Re: drop all 3 party call conference participatns
Post by: Kubig on August 17, 2017, 10:28:58 AM

And what is the used switch? If SIP , check the Media Server configuration. In any other cases, check it with your PBX admins.

Title: Re: drop all 3 party call conference participatns
Post by: masgar on August 21, 2017, 07:58:31 AM

Do you know if there is an option to set in media server?

Max

Title: Re: drop all 3 party call conference participatns
Post by: Kubig on August 21, 2017, 08:20:55 AM

In case using WDE, the agent is able to end entire conference by clicking "End call" option (not end the call-legs, but entire call)

Title: Re: drop all 3 party call conference participatns
Post by: masgar on August 21, 2017, 08:30:01 AM

This is my problem. If agent (who started the conf) ends the call, the other 2 parties remain in conversation. To drop all participants the agent must remove one participant from the conf and then end call.

I expect what you're say, when agent ends the call, all participants are dropped.

Max

Title: Re: drop all 3 party call conference participatns
Post by: Kubig on August 21, 2017, 08:59:31 AM

Be aware, that on WDE level there is more than one button for end call during the conference is active, so the agent needs to push the right one - in that case, the conference should be released as whole.