Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: raza990 on August 21, 2017, 08:53:41 AM
-
Hi Guys,
I am facing an issue where in progressive mode, the customer number showing on softphone is 9013 rather than customer actual number which is making problem for agents.
When I check SIP Server logs, then I found that EventRinging on agent desktop having AttributeCallType=4 (4 is use for Consult Calls as I check from documentation) and 9013 is the CPD port number ..
Initially when 9013 (CPD) dial a call having correct AttributeCallType=3.
@13:35:25.9680 [0] 8.0.401.15 distribute_event: message EventDialing
AttributeEventSequenceNumber 00000000000703b9
AttributeTimeinuSecs 968000
AttributeTimeinSecs 1502775325 (13:35:25)
AttributeExtensions [23] 00 01 01 00..
'BusinessCall' 0
AttributeOtherDNRole 2
AttributeOtherDN '9XXXXXXXXXX'
AttributeThisDNRole 1
AttributeThisDN '9013'
AttributeDNIS '9XXXXXXXXXX'
AttributeCallUUID '6CCTVQKSU94V901PSIT4FP03TC001JBC'
AttributeConnID 00a602a800b5bd62
AttributeCallID 52588
AttributePropagatedCallType 3
AttributeCallType 3
AttributeCallState 0
The problem I can see is that same call having another EventDialing (9013 > 1004 RP) with AttributeCallType=4 and this call ringing on agent and shows 9013.
AttributeTransferConnID 00a602a800b5bd62
AttributeCallUUID '6CCTVQKSU94V901PSIT4FP03TC001JBE'
AttributeConnID 00a602a800b5bd64
AttributeCallID 52590
AttributePropagatedCallType 4
AttributeCallType 4
AttributeCallState 0
[img width=640 height=236]http://i.imgur.com/yX0Myqk.jpg[/img]
Is it a normal behavior to have 2 EventDialing ??? and how change the AttributeCallType=3 ?