Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Raja Sekhar on August 23, 2017, 08:44:19 AM

Title: Arabic Language statement is not inserting as Junk value into INTERACTION table
Post by: Raja Sekhar on August 23, 2017, 08:44:19 AM

Hi Team,

At normal scenario , when the Chat interaction is established between Client and Agent  ,
Life cycle - WebAPIServer - Chatserver- Interaction Server - URS server - UCS server,
[u]the ARABIC content message is inserted into Interaction DB successfully.[/u]

When the interaction is initiated using API's for survey purpose , 
Life cycle - client page (API call to interaction server) - Interaction server - URS server - UCS server
[b]The ARABIC content message is inserted as Junk value. [/b]

Please suggest.

Title: Re: Arabic Language statement is not inserting as Junk value into INTERACTION table
Post by: Kubig on August 23, 2017, 09:58:59 AM

Check the used encoding on each element in flow - my opinion is that the client or IXN using incorrect encoding.

Title: Re: Arabic Language statement is not inserting as Junk value into INTERACTION table
Post by: gen_den on August 23, 2017, 04:15:24 PM

Sorry but how can i check Encoding on Ixn server ?

Title: Re: Arabic Language statement is not inserting as Junk value into INTERACTION table
Post by: Raja Sekhar on August 23, 2017, 04:17:41 PM

Hi,

When the interaction reaches its server from client, the Arabic content is seen in urs logs.
Whereas when terminating the interaction, we are notifying ucs, and thus the insertion of the text to interaction Db is failing.
Please suggest