Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Tony Tillyer on January 01, 1970, 12:00:00 AM

Title: CCPulse Stats Not Collating before Start Up
Post by: Tony Tillyer on January 01, 1970, 12:00:00 AM

Any9one had an issue whereby the stats are not being gathered before the first session of CCPUlse is run during the day. Our stats should collate from 12:00am onwards, but it appears that they only begin to collate once the first user of CCPulse opens the application.

Any ideas?

TIA

Title: CCPulse Stats Not Collating before Start Up
Post by: Ritchie on January 01, 1970, 12:00:00 AM

I believe this is some sort of timeout issue. Statserver will only count stats that have been requested of it ie when ccpulse starts up and says give me the stats for these agents. I think, if there is no change in an agent stat for a certain period then statserver will stop counting, until asked again.

Correct me if I'm wrong anyone?

Title: CCPulse Stats Not Collating before Start Up
Post by: Magnus on January 01, 1970, 12:00:00 AM

This could be the result of setting the StatServer option OldStatsRemoveInterval to zero or a value to low.
Check the StatServer docs for further information.

Title: CCPulse Stats Not Collating before Start Up
Post by: Louisa on January 01, 1970, 12:00:00 AM

Documentation recommends that the OldStatsRemoveInterval is set to 4320 (3 days). The value should be minutes expressed as an interger. Changes take affect when the Stat Server is restarted but shoul not be changed when StatServer is running.

This sets the amount of time in minutes that the stats should continue to calculate on Stat Server.