Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: JJR on August 28, 2017, 04:44:26 PM

Title: Disable history section from CaseData region in Interaction Worksapce
Post by: JJR on August 28, 2017, 04:44:26 PM

Hello - I would like to disable the History section showing up in IW in the case data region. using interaction.case-data.content option, i am able to disable the KVPs showing under history section. But not able to disable the History section as such. Would like to show the case data alone by disabling the History section completely.

Title: Re: Disable history section from CaseData region in Interaction Worksapce
Post by: hsujdik on August 28, 2017, 05:18:51 PM

https://docs.genesys.com/Documentation/IW/latest/Dep/ContactHistory

You can manipulate through privileges, but only in Workspace Desktop Edition

Title: Re: Disable history section from CaseData region in Interaction Worksapce
Post by: Kubig on August 28, 2017, 05:22:54 PM

Use WDE,where it's working according to your needs

Title: Re: Disable history section from CaseData region in Interaction Worksapce
Post by: JJR on September 25, 2017, 08:14:54 PM

Thank you!! for the information.