Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: vjicecool on August 31, 2017, 08:45:06 PM

Title: Email time outs from IWS
Post by: vjicecool on August 31, 2017, 08:45:06 PM

How and where do i find the time outs for Emails which are left out in the IWS for overnight

Emails are timed out and moved into escalation queue, i would like to find the time out time for each interaction queue


i am not a routing side developer, can you please help finding this

Title: Re: Email time outs from IWS
Post by: Kubig on September 01, 2017, 10:13:15 AM

You need consult it with your routing strategy developer/owner/administrator

Title: Re: Email time outs from IWS
Post by: hsujdik on September 01, 2017, 02:38:51 PM

In addition to that, if your strategies and business processes are on IRD, I would say that it is most likely that you can find the condition on "Interaction Queue View" Script objects (not mandatory to be there). But, as Kubig said, the way to confirm is to check with the routing administrator