Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Jones on September 06, 2017, 04:00:45 PM
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Hi all,
Is it possible to see the consultation chats in history somewhere?
We can't seem to find any option to view the history of a consultation chat or to store it somewhere.
Documentation also doesn't mention it.
is it possible?