Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: aklinbail on September 07, 2017, 07:14:27 AM

Title: GET WDE to automatically pop open URL
Post by: aklinbail on September 07, 2017, 07:14:27 AM

Hi All,

I've got WDE displaying a URL for one of our customers CRM system.


We'd like to actually get it to automatically open the browser (not embedded within WDE but externally), so the agent doesn't need to click on the link. I can't find anything other than preview.

Is anyone aware of how to get this to happen.

Regards


Allan

Title: Re: GET WDE to automatically pop open URL
Post by: Kubig on September 07, 2017, 10:31:42 AM

You have to develop customized module for WDE enabling this feature, there is no out-of-box feature like that

Title: Re: GET WDE to automatically pop open URL
Post by: aklinbail on September 07, 2017, 11:17:52 PM

Thanks.

That is what I was afraid of.

Regards

Allan

Title: Re: GET WDE to automatically pop open URL
Post by: abudwill on September 08, 2017, 08:35:13 PM

The customization would be quite simple.  You can add a custom command to a command chain that is executed when the call is answered.  You can read some sort of kvp from your wde application object and start a process / pass parameters to it in your custom command.