Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: newguy on September 12, 2017, 01:21:46 AM

Title: SQP
Post by: newguy on September 12, 2017, 01:21:46 AM

Hi All,

Does any one have any idea on SIP Qualification and Parking (SQP) ?? We are in the process of implementing SQP but are unsure how to differentiate between the current SIP server and the new SIP Server used for SQP.

Any leads would be appreciated.

Title: Re: SQP
Post by: cavagnaro on September 12, 2017, 02:56:51 PM

??? ???  Is that a thing? For me was just a commercial term for "using sip server queue customers" using URS and MS capabilities...

Title: Re: SQP
Post by: newguy on September 14, 2017, 02:26:55 AM

I agree to that and am also proceeding the same way. Just wanted to confirm if that's the right path.