Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Louisa on January 01, 1970, 12:00:00 AM
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Often I am asked to trace a particular call what time it called, how long it queued, who answered it etc.
I have tried to work through the tserver log files on the server but these are difficult to follow, fill up quickly and due to the logging level set disappear of the system.
Does anyone have any suggestions on how to do this?
Currently using Genesys 6.5.
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I don't know if that would help you but I can provide you a log parser. What you can do then is for instance enter a ConnID and a set of TServer logfiles and then you get in a new file all the events corresponding to the given ConnID. This is then much easier to read then a raw logfile. You can also enter for instance a Skill and RequestAnswer and then you get all the calls answered for a given skill.
Of course you would need to set your log configuration so that it keeps enough logfiles on the disk.
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Another simple alternative for tracing basic information about calls is to use the level "TRACE" of the logs writen by the router to the SCI. There you can see when an intercation was started and when and to whom it was routed.
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Where can I get the log parser from
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Could you point me in the direction of the log parser please.. I will also take some of the actions you detail in you other response..
Cheers.
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The log parser was implemented by genesys but is not available for sale as far as I know. Contact me and I will help you.
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Could we get a copy of the "log parser"?
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Joel
I am very interested in that log parser. Will save me a lot of time because I am developig one.
How can I have it?
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Hi Joel,
could I have a copy of the parser pls? thanks.
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Hi Joel,
could I have a copy of the parser pls? thanks.
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Wow!!! Looking at the response... I think we all need a log parser. I had a very good friend of mine who is actually also posting here send me a copy of the one he has developed himself about a year ago in Access... you know who you are, so can I post it for everyone here?
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Hi Vic,
Good idea. Could you sned me one copy of this log parser application please?
Thank.
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Vic,
can you please send me a copy of that too.
Thanks
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Hello,
I have sent the logparser I have to some people. But I don't remember who got it and who didn't because my mailbox exploded (seems quite popular this logparser :). So if anyone is interested just send me a new email (joel_viallon@hotmail.com).
An other interesting way of reading logfiles is to use syntax highlighting with a good text editor and a custom syntax highlighting file.
Cheers
Joel
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Hi Vic,
Like to have a copy too. Many thanks.
Cheers
Chelsia
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Hi all,
could anybody send me a copy of the log parser? I'd vey much appreciate it.
Thanks,
Paulo
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Hello,
Can you also send me the log parser.
Thanks Marco
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Please send me a copy
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You can also use Kazimir, which is a T-Server parser that Genesys internally uses. They don't support it, but it's solid, and it's pretty obvious how to use it. I've used it a lot.
Also, for less detailed call information, if your application generates Vista logs, you can read these logs (and it's relatively easy to write a log parser for Vista logs -- I've done so).
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Hi all,
could anybody send me a copy of the log parser? I'd vey much appreciate it.
Thanks,
Francesco
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[color=red][b]Hi Folks,
This post is very old and was copied from another forum. I am not working in the Genesys business anymore, so i don't have the parser.
Please don't ask for it anymore. Maybe someone who has it could attach it to the thread.
Cheers
Joel
[/b][/color]
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You can download it from Sourceforge: [url=http://sourceforge.net/projects/kazimir/]http://sourceforge.net/projects/kazimir/[/url]
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Why would someone want to actually go all the way to sourceforge and download it from there when all you have to do is... Ask Joel! :) I think we even have his hotmail posted somewhere around on this thread!
I am told that he has the secret version that on top of analyzing the logs, automatically detects any anomalies and tells people exactly where to head to replace them. It is told that FEMA once approached him for using the program to analyze their levees in New Orleans, but Joel was out of town during that fateful day, and the next thing you know - water has turned New Orleans into new and modern Atlantis.
After Joel came back from vacation and saw that the whole city was send to the bottom of the ocean, he thread away the code promising never again to use it.
Of course, the story did not end there...
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v 0.2.0.1 attached.
I'll probably get told off for posting it so get it while you can.
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Pavel,
it is opensource, right and is free to everyone? Genesys does not own it or copyrighted it, so why should it be a problem?
Vic
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In Genesys, each call is assigned a unique connID(connection ID) all you got to do is trace the connID thru the logs. Trust me that initially, it looks cumbersome, but once you get used to it...it should be a piece of Cake.
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[quote author=victor link=topic=1062.msg16044#msg16044 date=1232333826]
Pavel,
it is opensource, right and is free to everyone? Genesys does not own it or copyrighted it, so why should it be a problem?
Vic
[/quote]
Vic,
The Kazimir tool that's used to analyze Genesys logs is not open source, and is not the same as what can be found on SourceForge. Completely different applications...
Not to say I really know where the intellectual property rights exist with the Genesys-relevant Kazimir, but I'd be surprised if Genesys was happy to see it posted here.
Anyone with a Genesys maintenance agreement can download the latest version of Kazimir from the support website...
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It clairly says that it is not Genesys related and some part of the code is MPL.
However I also believe we can't post it.
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[quote author=cavagnaro link=topic=1062.msg16319#msg16319 date=1233512233]
It clairly says that it is not Genesys related and some part of the code is MPL.
However I also believe we can't post it.
[/quote]
Cav,
Shhhhhhhhhhhhh
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:-[