Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: vjicecool on September 18, 2017, 10:53:20 PM

Title: Displaying all email history possible in IWS
Post by: vjicecool on September 18, 2017, 10:53:20 PM

I have a question

we are using IWS 8.1.4. using IWS can we display history of all interactions which are processed by all agents.

i see my history tab: which only displays interaction handled by me.

using contact tab we can search for a contact and get the history for that customer only. i am trying to find out whether its possible to display all interaction which happened so far in one one of the tabs so supervisor can search among that.

thanks

Title: Re: Displaying all email history possible in IWS
Post by: catanirex on September 19, 2017, 10:18:02 AM

Sounds like Interaction Search in Workspace Desktop Edition (WDE) 8.5