Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gef Buneri on September 22, 2017, 07:54:23 AM
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Hi all,
there's a way to extract the RedirectingNum: (natl_ISDN_tel),'xxxxxx' info to be used in an IRD strategy? it contains the original DNIS when another node converts DNIS to another number.
Best regards,
Gef.
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Hey Get
Is that an Extension Attribute?
Can you show maybe a log snippet?
Enviado de meu E6633 usando Tapatalk
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Hi Cav, nice to meet you again; hope everything's fine out there.
Nope, is the original number the Customer called from outside our network; then some nodes translate that information to an internal number we link to Genesys RP.
Here what I have in TServer logs (masked some numbers):
@23:05:31.6645 [ISCC] Debug: Origination party:
@ c:009c02a7b43ecbaf,00000001032242d0 @ m:0000000000000000,0000000000000000 p:1 i:00002493 nw:0001249359c4295d t:2
p:0000000000000000,0000000101ce12a0 @ c:009c02a7b43ecbaf,00000001032242d0 r:2 ------ n:3711389251:
* p:009c02a7b43ecbaf,0000000000000000 @ c:009c02a7b43ecbaf,00000001032242d0 r:2 c---t- n:601:IVRServer1@GVP
@23:05:31.6646 Call [009c02a7b43ecbaf]: urid 001500ac
@23:05:31.6646 [ISCC] Trace: UserData propagation has been started
@23:05:31.6646 [ISCC] Trace: UserData propagation has been finished
@23:05:37.6486 [<<] 06 16 00 00
TP_Heartbeat
InvokeId: 22
@23:05:37.6486 [asai] (processTpHeartbeat)
TP_HeartbeatReply
InvokeId: 22
@23:05:37.6486 [>>] 07 16 00 00
@23:05:38.8390 [<<] 08 00 00 53 08 02 81 63 62 96 1C 4B 91 A1 48 02 01 02 02 01 95 40 40 10 02 24 95 6C 0B A1 30 32 39 38 39 39 36 38 37 37 70 0A C1 37 30 34 36 30 37 35 35 31 74 06 A1 34 35 35 31 35 96 0A 03 80 A6 81 47 01 91 49 06 8C 32 37 35 35 B1 7C 08 00 01 24 95 59 C4 29 A2
TP_AsaiData
FACILITY CRV:8163
Facility: INVOKE
InvokeId: 2
Operation: EventReport
CallID[1]: 9365
CallingNum: (natl_ISDN_tel),'0298xxxxxx'
CalledNum: (subscr_ISDN_tel),'70xxxxxxx'
[b]RedirectingNum: (natl_ISDN_tel),'45515'[/b]
TrunkGroupId[1]: (dir/gr/memb),0/38/1
Event[1]: Offered
Domain[1]: (VDN),'27551'
UniversalCallId: 00 01 24 95 59 C4 29 A2
@23:05:38.8391 [asai] (processEvReportOffered)
@23:05:38.8391 [gctmi] TMsg [EventQueued(27551)] distributing to model
@23:05:38.8392 {tscp.call {constructed} {uuid 01OSSVL3Q8CO3C5718JH11TAES0STG5A} {connection-id 009c02a7b43ecbb1} {call-id 9365}}
@23:05:38.8392 Call [009c02a7b43ecbb1]: urid 0001009c
@23:05:38.8392 [gctm] Call [009c02a7b43ecbb1/2495,sST,tNO,l0] Setting timer to ST:2000mS
@23:05:38.8392 [gctm] Call [009c02a7b43ecbb1/2495,sST,tST,l0] created.
@23:05:38.8393 [asai] Call [009c02a7b43ecbb1/2495,sST,tST,l0] (AsaiCall)
@23:05:38.8393 [gctmi] Call [009c02a7b43ecbb1/2495,sST,tST,l0] distributing EventQueued
@23:05:38.8393 [gctmi] Call [009c02a7b43ecbb1/2495,sST,tST,l0] processQueued
@23:05:38.8394 [asai] Call [009c02a7b43ecbb1/2495,sST,tST,l0] (createParty)
@23:05:38.8394 [gctm] Party [009c02a7b43ecbb1:27551,s0,tRP,rDST,lINT] created.
@23:05:38.8394 [asai] Party [009c02a7b43ecbb1:27551,s0,tRP,rDST,lINT] (AsaiIntParty)
@23:05:38.8394 [asai] Party [009c02a7b43ecbb1:27551,s0,tRP,rDST,lINT] setting id to 0
@23:05:38.8394 [gctmi] Party [009c02a7b43ecbb1:27551,s0,tRP,rDST,lINT] distribute
@23:05:38.8395 [gctmi] Party [009c02a7b43ecbb1:27551,s0,tRP,rDST,lINT] processQueued
@23:05:38.8395 [gctm] Party [009c02a7b43ecbb1:27551,s0,tRP,rDST,lINT] Changing state to 9
@23:05:38.8395 [ISCC] Debug: Call created:
+ c:009c02a7b43ecbb1,0000000102d6cde0 @ m:0000000000000000,0000000000000000 p:0 i:00002495 nw:0001249559c429a2 t:2
@23:05:38.8395 [ISCC] Debug: Party added [ssp view]:
@ c:009c02a7b43ecbb1,0000000102d6cde0 @ m:0000000000000000,0000000000000000,0000000000000000 p:1 i:00002495 nw:00000000:0001249559c429a2 t:2
+ p:00000001029c07f0 @ c:009c02a7b43ecbb1,0000000102d6cde0 r:2 t:0 s:0 n:27551
@23:05:38.8396 [ISCC] Debug: Party added:
@ c:009c02a7b43ecbb1,0000000102d6cde0 @ m:0000000000000000,0000000000000000 p:1 i:00002495 nw:0001249559c429a2 t:2
+ p:0000000000000000,00000001029c07f0 @ c:009c02a7b43ecbb1,0000000102d6cde0 r:2 ------ n:27551:
@23:05:38.8397 [0] 7.5.011.04 distribute_event: message EventQueued
AttributeEventSequenceNumber 0000000001d1a038
AttributeTimeinuSecs 839712
AttributeTimeinSecs 1506027938 (23:05:38)
AttributeExtensions [19] 00 01 02 00..
'UCID' bin: 00 01 24 95.. (len=8)
AttributeOtherDNRole 1
AttributeOtherDN '0298xxxxxx'
AttributeThisDNRole 2
AttributeThisDN '27551'
AttributeThisTrunk 2490369
AttributeANI '0298xxxxxx'
AttributeDNIS '70xxxxxxx'
AttributeCallUUID '01OSSVL3Q8CO3C5718JH11TAES0STG5A'
AttributeConnID 009c02a7b43ecbb1
AttributeCallID 9365
AttributeCallType 2
AttributeNetworkCallID 1506027938
AttributeThisQueue '27551'
AttributeCallState 0
@23:05:38.8397 [ISCC] Debug: Translate: '0298xxxxxx' -> ''; result 1 ()
@23:05:38.8398 [ISCC] Debug: Translate: '0298xxxxxx' -> ''; result 1 ()
23:05:38.839 Int 04544 Interaction message "EventQueued" generated
23:05:38.839 Trc 04542 EventQueued sent to [41] (00000023 URS75 10.x.x.138:xxxxx)
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As that happens at the ISCC phase, and is before the event queued, then guess answer is no way :/
Enviado de meu E6633 usando Tapatalk
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Doh! as feared...
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Potentially.. I wonder if it would work loading a strategy onto the ISCC route points?
Sent from my Redmi Note 3 using Tapatalk
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Sadly can't load anything in iscc.