Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gef Buneri on September 25, 2017, 11:56:40 AM

Title: Could anyone give me directions on docs about use of web services in IRD 7.5.
Post by: Gef Buneri on September 25, 2017, 11:56:40 AM: Hi all,
I would like to better understand and to deepen knowledge about how to use web services in IRD 7.5; involved processes, configuration, implementation, interaction flow in strategy.

As, i.e., TTS & ASR through third party web service.

Wich document I should look for?

Best regards.
Title: Re: Could anyone give me directions on docs about use of web services in IRD 7.5.
Post by: cavagnaro on September 25, 2017, 12:02:11 PM: ??? ??? ???
TTS and ASR via WS??? Uh?
WS are for HTTP requests only...IRD has nothing to do with RTP or MRCP for ASR/TTS.
I think you are confusing terms or concepts?
Title: Re: Could anyone give me directions on docs about use of web services in IRD 7.5.
Post by: Gef Buneri on September 25, 2017, 12:05:08 PM: Hi Cav, surely I lack of knowledge about some elements. I were just arguing if there's a way to integrate a TTS/ASR engine in strategy, in a GVP that lacks TTS ASR embedded engines.

p.s. the web service could be used to exchange informations about the treated interaction, but the idea is just still at "mental fantasy" level, to be defined.
Title: Re: Could anyone give me directions on docs about use of web services in IRD 7.5.
Post by: cavagnaro on September 25, 2017, 12:38:55 PM: If you have a GVP then connect it to your ASR/TTS engines (if supported via MRCP v1 on GVP 7.6)
URS can be used to grab info but won't differ on what GVP can already do.

URS with MRCP is a NO. URS is a pure Genesys TLib solution and has no SIP resources to interact with any TTS/ASR engine.
Title: Re: Could anyone give me directions on docs about use of web services in IRD 7.5.
Post by: Gef Buneri on September 25, 2017, 12:41:24 PM: Thanks Cav, perfectly clear; so the answer is a NO, 'cause our GVP does not have internal TTS/ASR components.
Title: Re: Could anyone give me directions on docs about use of web services in IRD 7.5.
Post by: cavagnaro on September 25, 2017, 12:49:44 PM: Answer would be, yes, just install them...no need for license on GVP side for that. ;)
Title: Re: Could anyone give me directions on docs about use of web services in IRD 7.5.
Post by: Gef Buneri on September 25, 2017, 12:57:03 PM: Oh... this is a very nice info :) I'll try to obtain installation package from vendor... let's see if I manage to do something.