Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Vic on January 01, 1970, 12:00:00 AM

Title: IVR treatment ERROR on Avaya
Post by: Vic on January 01, 1970, 12:00:00 AM

Hi, everybody,

I am looking at using EWT with my routing strategy, and I want to tell user how much they have to wait before they would be connected.

Avaya has a very good whisper function plus EWT is really nice, BUT since we are doing skillased routing, I want EWT for a specific VQ and Avaya EWT cannot really work with it.

So, what I want to do is to announce EWT I have attached as attacheddata. Is it possible to pass a value I have in attachdata to Avaya?

I know that with Aspect there are A,B,C,D elements I can use to pass the data to ACD, but with Avaya... userdata perhaps?
Any clues?

Title: IVR treatment ERROR on Avaya
Post by: joel on January 01, 1970, 12:00:00 AM

I think I have read in the TServer Reference Guide something about passing attach data from Genesys to Avaya collected digits if I am not wrong.
Take also a look at the Genesys Ticket DB.

Title: IVR treatment ERROR on Avaya
Post by: Vic on January 01, 1970, 12:00:00 AM

Collected Digits!? wow! you are right, it WOULD be possible! NICE.... Thank you!