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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: prb75 on September 27, 2017, 11:54:20 PM

Title: Alarm Email From Composer Using Event 23012
Post by: prb75 on September 27, 2017, 11:54:20 PM

If i use composer to throw an Alarm at level 5 - it sends an event :  23012.
I have tried to set up an email alert based on this event id (also 23003 ) but it never fires.
If i run the test from GA it sends me an email so I know it should work.

I see the event in the message server logs.

What part of the setup am I missing to throw an alarm log from composer and get an email?
I can't seem to find an example of this in the docs.

ORS log looks like
142339 14:47:05.621 Alr 23012 [T:140185094452992] METRIC <log sid='01TG2O44NOCSL221ERL022LAES00000I' expr='No Routing Service Found' label='Alarm' level='5' />
142340 14:47:05.621 Std 23003 [T:140185094452992] ORS Application Message: No Routing Service Found

Cheers :)

Title: Re: Alarm Email From Composer Using Event 23012
Post by: catanirex on September 28, 2017, 01:51:13 PM

ORS need a connection to MessageServer and also needs to log standard event to network.
Then it should be possible to catch the event and create an alarm

Title: Re: Alarm Email From Composer Using Event 23012
Post by: prb75 on October 04, 2017, 12:44:28 PM

thanks - my problem was that standard logging was not set to network.

Title: Re: Alarm Email From Composer Using Event 23012
Post by: ragulkumar on November 16, 2017, 11:16:36 AM

Hi,

I have set the log level to alarm and the ors response look like below

06:49:53.802 [T:7306832] {ScxmlMetric:3} METRIC <log sid='VG71K78I592IPFT1JLC44LJCKC0000DU' expr='100|Test Log|Alarm Condition' label='' level='5' thread='7306832' />

How to obtained the alarm event id like below. What are the settings needed. Please help

[i]ORS log looks like
142339 14:47:05.621 [b]Alr 23012[/b] [T:140185094452992] METRIC <log sid='01TG2O44NOCSL221ERL022LAES00000I' expr='No Routing Service Found' label='Alarm' level='5' />
142340 14:47:05.621 [b]Std 23003[/b] [T:140185094452992] ORS Application Message: No Routing Service Found [/i]