Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: stevealix on September 29, 2017, 02:17:32 PM

Title: What is CMS on reporting server, can't access INteractive insights because of it
Post by: stevealix on September 29, 2017, 02:17:32 PM

This is the error we receive when trying to login to Interactive Insights.
Account information not recognized: Could not reach CMS '10.0.50.45'. The CMS on machine 'MO-GENRPT01P' was stopped due to a critical error. (FWM 20031)

We cannot find a service called CMS on this machine.
Any help is appreciated.
THanks

Title: Re: What is CMS on reporting server, can't access INteractive insights because of it
Post by: Kubig on September 29, 2017, 02:31:22 PM

CMS is part of Business Object solution, so look for services called BI or something like that.

Title: Re: What is CMS on reporting server, can't access INteractive insights because of it
Post by: newguy on September 30, 2017, 08:23:38 PM

Hi ,

Kindly try restarting the SIA (Server Intelligence Agent that manages the BOE services) service and check.

CMS stands for (Central Management Server).The CMS maintains a database of information about your BusinessObjects Enterprise system. This is known as the CMS database. All the platform services are managed and controlled by the CMS.