Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: nhannt on October 06, 2017, 03:10:02 AM

Title: Agent Scripting - How to get Customer and Agent information to Fields?
Post by: nhannt on October 06, 2017, 03:10:02 AM

Dear all,

Anyone please help me to solve issue.
I created one simple page in agent scripting to get Agent and Customer infor but it is NOT working.

Thank you for calling ACB Bank. My name is  G_Agent_FirstName.
Am I speaking with  Display_Customer_Name ?
[url=https://drive.google.com/file/d/0BytjI4n2fvdMWWlLZ1RoTjNvYjQ/view?usp=sharing]https://drive.google.com/file/d/0BytjI4n2fvdMWWlLZ1RoTjNvYjQ/view?usp=sharing[/url]


I have configured Load Action in Edit Page:
SET FIELD(Display_Customer_Name) = FIELD(TENKH)


I have configured Database and could select or update from it.
[url=https://drive.google.com/file/d/0BytjI4n2fvdMRGR0RUZ3dU1DeG8/view?usp=sharing]https://drive.google.com/file/d/0BytjI4n2fvdMRGR0RUZ3dU1DeG8/view?usp=sharing[/url]


But Customer and Agent Name have been displayed on Interaction Workspace while I make call.
Thank you for calling ACB Bank. My name is  .
Am I speaking with  ?
[url=https://drive.google.com/file/d/0BytjI4n2fvdMTGg2cEhLc0dUUlU/view?usp=sharing]https://drive.google.com/file/d/0BytjI4n2fvdMTGg2cEhLc0dUUlU/view?usp=sharing[/url]

Please help me to solve this.

Thank so much!
Nhan