Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: mohideenimran on October 08, 2017, 12:20:17 PM

Title: Getting CCPulse+ real time data without CCPulse
Post by: mohideenimran on October 08, 2017, 12:20:17 PM

Hi,

Is there any way to get all the CCPulse real time data like Agent Status, No of Calls in queue, No of call answered/rejected etc., and statistics without using CCPulse and other SDK. Is there any table which stores all the data in SQL Server? If so, kindly share the table and its column details.

Title: Re: Getting CCPulse+ real time data without CCPulse
Post by: cavagnaro on October 08, 2017, 03:51:26 PM

Ermmmm no. Ccpulse is a client which reads directly from StatServer that stores all info in memory by client requested metrics...
Read about StatServer and how it works so you can clarify your ideas

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Title: Re: Getting CCPulse+ real time data without CCPulse
Post by: Tambo on October 11, 2017, 09:40:06 AM

you could use GIS ?!?1

Title: Re: Getting CCPulse+ real time data without CCPulse
Post by: cavagnaro on October 11, 2017, 01:46:09 PM

GIS is a sort of SDK