Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Tony on January 01, 1970, 12:00:00 AM

Title: Wait Status in CC Pulse (Extension vs. ACD Pos)
Post by: Tony on January 01, 1970, 12:00:00 AM

We are running on a Nortel Symposium link and looking at CC Pulse extended view I'll see under the extension the following:

Extension
[40:07:14] Monitored
[40:07:14] WaitForNextCall
[08:07:14] OnHook

ACD Position
[40:07:14] Monitored
[49:16] LoggedIn
[17:18] WaitForNextCall

Why are the WaitForNextCall fields showing different times between the ACD Position and Extension?

Title: Wait Status in CC Pulse (Extension vs. ACD Pos)
Post by: ecki on January 01, 1970, 12:00:00 AM

Because you get calls only for ACD positions, aren't you?