Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Raja Sekhar on October 12, 2017, 08:24:09 AM

Title: Record Announcement - Termination Digit Not working
Post by: Raja Sekhar on October 12, 2017, 08:24:09 AM

Hi Team,

I am using the Record announcement Block to record customer voice . Once customer records the voice if he Enters the Termination Digit , the treatment is not getting completed. Due to which the announcement ID is not received from SIP server to URS , instead unable to Log the Recording file Name.

Note : call recording is happening.

Please suggest.

Title: Re: Record Announcement - Termination Digit Not working
Post by: Raja Sekhar on October 12, 2017, 09:03:56 AM

Hi ,

I have attached the Request sent from URS to SIP server , when Recording request is sent ,


request to 65202(DCSIPSRV01_P/DCSIPSRV01_B) message RequestApplyTreatment
AttributeReferenceID 737700
AttributeTreatmentParms [104] 00 04 00 00..
'USER_ID' '007402acff9e6dba----rajavoice'
'TERM_DIGITS' '#'
'START_TIMEOUT' 5
'TOTAL_TIMEOUT' 25
AttributeTreatmentType 10 (TreatmentRecordUserAnnouncement)
AttributeConnID 007402acff9e6dba
AttributeThisDN '30016007'