Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: soyoung on October 16, 2017, 07:41:27 AM

Title: Time parameter
Post by: soyoung on October 16, 2017, 07:41:27 AM

Hello,


I brought time of NotReady from stat server, and showed up time of NotReady at CCPulse+

I want to change the color of reasons of NotReady(using reason code) at CCPulse if it take 5 minutes after NotReadyNextCall at CCPulse.
(Set Threshold and Action)

【if (Threshold.StatValue > 10 and Threshold.StatReasons="lunch")  then
  Threshold.Result = true
end if】


As VBScripts,

Could you teach me the code that is time of NotReady (or parameter)?

Title: Re: Time parameter
Post by: Tambo on October 16, 2017, 07:53:25 AM

no need to double post

have you tried searching the forum? there must be hundreds of threads covering this query

Title: Re: Time parameter
Post by: soyoung on October 16, 2017, 08:01:23 AM

sorry,

First text is reason of NotReady, this is question about time of NotReady.

i searching for information.

Title: Re: Time parameter
Post by: Tambo on October 16, 2017, 01:59:21 PM

this might help

http://www.sggu.com/smf/index.php/topic,6689.msg42097.html#msg42097

if you search ccpulse thresholds you will get lots

Title: Re: Time parameter
Post by: soyoung on October 17, 2017, 05:06:42 AM

Thank you!!


I solved problem that to change the color of reasons of NotReady 5min later after its CCPulse.

i cant take the time parameter, but i use ActionDelay.