Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Leonxxx86 on October 23, 2017, 11:14:45 PM

Title: Create a statement in IRD
Post by: Leonxxx86 on October 23, 2017, 11:14:45 PM

Hi all,
How can I create a statement in the strategy, I want the strategy to check if the number is a mobile number then go to welcome ann if it is ext then go to an agent? Thanks

Title: Re: Create a statement in IRD
Post by: cavagnaro on October 24, 2017, 12:09:45 AM

There are If conditions and string functions. Pretty much like Jscript


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Title: Re: Create a statement in IRD
Post by: Leonxxx86 on October 24, 2017, 12:22:42 AM

Thanks CAV, I did it just now and it worked :)