Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: alnware on October 24, 2017, 10:32:20 AM

Title: Direct call to position ID
Post by: alnware on October 24, 2017, 10:32:20 AM

I have CS1K system and i need to call direct to ID position instead of agent position.

Title: Re: Direct call to position ID
Post by: cavagnaro on October 24, 2017, 11:07:07 AM

From where?
What is the exact question or problem you are facing?
Which Genesys products you have and which is their role?

I have a pain and need to fix it, doctor do magic!

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