Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: victor on October 25, 2017, 01:51:20 AM

Title: List of Realtime and Historical Statistics
Post by: victor on October 25, 2017, 01:51:20 AM

Hi,

I was wondering if someone has a list of realtime and historical stats that are default to Genesys inbound for call and agent? I have the whole thing in Japanese, and I am just way too lazy to translate it back into English. I know that there are literally 1000 of them, but I just need the most common 200 or so. No need for the definition.

Vic

Title: Re: List of Realtime and Historical Statistics
Post by: cavagnaro on October 25, 2017, 01:58:12 AM

Infomart BOE templates or StatServer definitions?
Because StatServer has more usually.
Don't think there are over 200...

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