Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: soporte_sd on October 25, 2017, 03:32:44 PM

Title: ccilib log
Post by: soporte_sd on October 25, 2017, 03:32:44 PM

Hello,

In my Genesys platform I have an unique ccilib log of 2Gb and I have two questions:

- How can I do to configure to split this log file to several smaller ccilib log files?
- I need to release disk space. Would it be any issue if I delete this log file? Is the system going to create a new one?

Best regards,

Title: Re: ccilib log
Post by: cavagnaro on October 25, 2017, 04:05:34 PM

???  No clue what is that...where did you find this file?
Can you show some lines of its content?

Title: Re: ccilib log
Post by: hsujdik on October 25, 2017, 05:37:03 PM

It is on the same folder as MCP logs if I remember correctly. I never knew what they are used for, too :(

Title: Re: ccilib log
Post by: cavagnaro on October 25, 2017, 06:17:16 PM

Cclib then, right?
I think is the Genesys layer they added to MCP, and works while starting the services.
However mines are like 5Kb as much each.

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Title: Re: ccilib log
Post by: soporte_sd on October 26, 2017, 11:27:59 AM

It is in the same folder than ctic logs.

In the primary server there are several files with 4 Kb. But in the secondary server I have only one file with 2 Gb.
The log option configuration is the same in both applications.
So, I need to reduce the size of such log file and I do not know how. Any idea?
Do you think it would be save to delete that log file directly?

Thanks!!

Title: Re: ccilib log
Post by: cavagnaro on October 26, 2017, 06:00:26 PM

So according to docs, there is a new option on MCP for this.
[log.all]
Check release notes about this.
However, you should kinda look the contents of those files to understand why they are so big