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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: supersaiyanblue on November 08, 2017, 06:45:29 AM

Title: Error while sending outbound email
Post by: supersaiyanblue on November 08, 2017, 06:45:29 AM

Hi All,

I am using Office365 for sending and receiving emails. I am using same smtp-client for sending all outbound emails. For some mailboxes it is working fine but for some mailboxes it is not working and throwing below error.

[b]Error- Error during smtp authentication.[/b]

[smtp-client]
cnx-check-idle-time=00:00:30
cnx-max-idle-time=00:05:00
cnx-pool-size=10
connect-timeout=00:05:00
enable-authentication=true
enable-debug=true
password=*************
port=25
protocol-timeout=00:05:00
server=https://outlook.office365.com/EWS/Exchange.asmx
server-type=ews
smtp-connection-security=none
user=************

Title: Re: Error while sending outbound email
Post by: Kubig on November 08, 2017, 08:45:46 AM

Need to check logs for the root-cause. In case, you enabled debug, you should see communication details between ESJ and EWS server.