Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Query on November 13, 2017, 02:53:36 PM

Title: Campaign id updated as NULL in donotcall table
Post by: Query on November 13, 2017, 02:53:36 PM

Hi All,

i have configured donotcall functionality by using donotcall list "gsw_donotcall_list". But whenever agent opts for donotcall in WDE only the following column gets updated in the donotcall table  "phone","dnc_message", "tenant_dbid","is_internal","time_stamp" and the column "campaign_dbid" is always updated as NULL. Is there any specific configuration to be done so that the "campaign_dbid" is also updated in the donotcall table?

Title: Re: Campaign id updated as NULL in donotcall table
Post by: cavagnaro on November 13, 2017, 03:20:55 PM

What is the value of Gsw_campaign field?


Enviado de meu E6633 usando Tapatalk

Title: Re: Campaign id updated as NULL in donotcall table
Post by: Query on November 13, 2017, 03:43:26 PM

Hi Cavagnaro,

Sorry i didnt get what you are asking for. I could not find the field you mentioned

Title: Re: Campaign id updated as NULL in donotcall table
Post by: cavagnaro on November 13, 2017, 03:57:01 PM

https://docs.genesys.com/Documentation/OU/8.1.5/Ref/CommunicationProtocols#Submitting_DoNotCall_Requests


If you don't send the GSW_CAMPAIGN_NAME then how could OCS "guess" the Campaign ID? Check that link for how the request could be done