Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: water235 on November 21, 2017, 04:44:55 PM
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Hi All,
I have a scenario where I could see defaults are happening due to ORS latency, like ORS doesnt respond, in such a case is there a way to send the call to URS in a specific RP and execute a URS based strategy? (We recently upgrade to a newer ORS version as well.) and the version with peak load(doesn't crash) like before but it kinds of defaults to the ACD Q based defaulting. So I m wondering, if there is way to see if ORS doesnt respond in 15 sec, if i could move the call to URS? is that possible ?
Thanks,
Water.
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On SIP Server options:
router-timeout
Default Value: 10
Valid Value: Any non-negative integer
Changes Take Effect: Immediately
Specifies the maximum time (in seconds) that a call remains on a Routing Point without a treatment. If the timeout is triggered, the call is sent to the DN
specified in default-dn
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this is a NON-SIP environment - is this option applicable on TServer directly (Avaya TServer)
Thanks,
Water
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Then you can treat this on Avaya vector associated with the VDN. The Genesys T-Server for Avaya Communication Manager doesn't have such feature. You could also write a custom application for this using PSDK, but in my opinion it would be far more complex than changing the Vector.