Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: C_Genesys on November 24, 2017, 04:47:58 PM

Title: Call transferring not working
Post by: C_Genesys on November 24, 2017, 04:47:58 PM

We have an issue for one particular skill that when agents from skill [b]A[/b] want to have connection with the skill [b]B [/b] at the moment calls are already waiting on skill [b]B[/b] the call lands back on the the skill [b]A. [/b]

When no calls are already waiting in skill [b]B[/b]the there is no issue and call transfers successfully .

Please help

Title: Re: Call transferring not working
Post by: cavagnaro on November 24, 2017, 05:21:46 PM

[facepalm]


Which PBX? Transfer to what? RP? Agent directly?


Logs? Our mind readers are on vacations

Title: Re: Call transferring not working
Post by: vmc on November 25, 2017, 04:14:16 AM

What's your call flow - intercommunication DN and how does it target the SkillB agents?

Sounds like there's some logic missing there - possibly at the red port from a selection/target block. Does the same flow get followed by customers calling into SkillB?

Sent from my Redmi Note 3 using Tapatalk