Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: hieutx on November 26, 2017, 07:28:56 AM

Title: WDE don't display icon transfer instant chat
Post by: hieutx on November 26, 2017, 07:28:56 AM

Hi all,

I use chat widget to send message from website to Agent, then i want transfer interaction chat to other Agent. When i find other Agent, I see status of Agent is ready but WDE don't display link instant message transfer.

Please help me.

Title: Re: WDE don't display icon transfer instant chat
Post by: n3vek7 on November 28, 2017, 04:54:50 PM

Hi,
check the role of the agent trying to initiate a transfer.