Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: crymnc on November 27, 2017, 08:47:25 AM

Title: Phone Number based Do Not Call List
Post by: crymnc on November 27, 2017, 08:47:25 AM

Hello Everyone,

I search the forum for this subject but I stuck in somewhere that I cant figure out. My problem is creating a phone number based dnc list. Genesys documentation explains it on customer_id parameter. 

Documentation that I followed [url=https://docs.genesys.com/Documentation/OU/8.1.5/Dep/DeployingDNCFunctionality]https://docs.genesys.com/Documentation/OU/8.1.5/Dep/DeployingDNCFunctionality[/url].

Is there any different documentation about this issue or can anyone help me?

Regards.

Title: Re: Phone Number based Do Not Call List
Post by: hsujdik on November 29, 2017, 06:10:39 PM

The same table is used for both Customer ID and Phone Numbers. From the manual:
[i]OCS reads all of the records from this table and populates two separate buffers in memory with unique values from the phone field and from the customer_id field[/i]