Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: vaibhav041192 on November 27, 2017, 11:41:55 AM

Title: Media Error 700
Post by: vaibhav041192 on November 27, 2017, 11:41:55 AM

Hi,

One user is facing issue with logging into WDE and getting media error 700. As a part of initial investigation, I checked DN configuration at both switch and Genesys side. As everything was configured correctly so DN reset, re-creation on both PBX/switch end and Genesys end has been done with no luck. Even customer rebooted the phone as well. Any suggestions where to dig further???

Title: Re: Media Error 700
Post by: Kubig on November 27, 2017, 11:42:41 AM

Check the CSTA communiaction to find the root-cause. My opinion is some issue on PBX level

Title: Re: Media Error 700
Post by: cavagnaro on November 27, 2017, 11:53:11 AM

Check TServer logs as Kubig says, will give you a better idea when and why this is happening

Title: Re: Media Error 700
Post by: vaibhav041192 on November 27, 2017, 03:21:33 PM

As per logs, DN is out of service but while direct calling on hard-phone it is ringing.

Title: Re: Media Error 700
Post by: cavagnaro on November 27, 2017, 03:36:15 PM

So do you have oos activated? You hear it ringing at site (is this dn on your sight?) or just call it and hear a ring?
Logs again will give a better perspective.
Check when it was marked as Out of service...