Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Dimitry on December 06, 2017, 09:30:23 AM

Title: MOnitoring a chat interaction in WDE
Post by: Dimitry on December 06, 2017, 09:30:23 AM

Hi ,

Is there a way to monitor the chat interaction which is already in progress using WDE ?

I know the option of team lead to have monitoring the next interaction.  But lets say the advisor is already on a chat .. is there a way to monitor it ?