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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: vmc on December 08, 2017, 03:50:19 AM

Title: Increase timeout between digits in GVP (Composer) menu?
Post by: vmc on December 08, 2017, 03:50:19 AM

Hi guys

Where/how do I change the default/built-in timeout for the time between digits entered by a caller? 

Ie, number entered is 12345.

Caller enters 1 then wait 2 seconds, then 2 then wait 2 seconds, then 3 then waits 5 seconds but GVP has proceeded with the 123 entry only.  So how can I increase the inter/intra digit timeout to allow for a longer period?  This is to basically cater for elderly callers that maybe take longer to enter each digit of a particular number.

Title: Re: Increase timeout between digits in GVP (Composer) menu?
Post by: cavagnaro on December 08, 2017, 11:32:36 AM

Ermmm Inter digit timeout property? It is quite there

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Title: Re: Increase timeout between digits in GVP (Composer) menu?
Post by: vmc on December 09, 2017, 05:36:34 AM

[quote author=cavagnaro link=topic=10791.msg49057#msg49057 date=1512732756]
Ermmm Inter digit timeout property? It is quite there

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[/quote]Pardon my ignorance but where is that set?

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Title: Re: Increase timeout between digits in GVP (Composer) menu?
Post by: cavagnaro on December 09, 2017, 12:07:31 PM

I see...there is no way to change it globally. Has to be done at each block


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Title: Re: Increase timeout between digits in GVP (Composer) menu?
Post by: msh on December 19, 2017, 11:30:44 AM

you can partly do it globally, if you change each block to use a variable as interdigit timeout and then set that variable globally.

Title: Re: Increase timeout between digits in GVP (Composer) menu?
Post by: deadmeat on January 08, 2018, 08:29:04 AM

You can change it globally in root.jsp. Or in the other global script included in every document (depends on environment).

Title: Re: Increase timeout between digits in GVP (Composer) menu?
Post by: cavagnaro on January 08, 2018, 10:37:33 AM

[quote author=deadmeat link=topic=10791.msg49173#msg49173 date=1515400144]
You can change it globally in root.jsp. Or in the other global script included in every document (depends on environment).
[/quote]Can you show the location of this file? I think you are wrong

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Title: Re: Increase timeout between digits in GVP (Composer) menu?
Post by: deadmeat on January 08, 2018, 10:49:38 AM

[quote author=cavagnaro link=topic=10791.msg49175#msg49175 date=1515407853]
[quote author=deadmeat link=topic=10791.msg49173#msg49173 date=1515400144]
You can change it globally in root.jsp. Or in the other global script included in every document (depends on environment).
[/quote]Can you show the location of this file? I think you are wrong

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[/quote]

Depends, on your web application. If you look into your scripts you should see something like:
[code]
<vxml xmlns="http://www.w3.org/2001/vxml"  xml:lang="ru-RU" version="2.1" application="scripts/root.jsp">
[/code]

In our case. But we wrote our application by hands. Without composer. Composer follows the same logic. File name maybe different.

Title: Re: Increase timeout between digits in GVP (Composer) menu?
Post by: cavagnaro on January 08, 2018, 10:53:14 AM

Then you are talking about ComposerRoot.jsp which is same idea as msh mentioned. A global variable.
Just try not to confuse the OP

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Title: Re: Increase timeout between digits in GVP (Composer) menu?
Post by: deadmeat on January 08, 2018, 10:58:27 AM

Sorry for confusing. My English skills is not as good as I would like to. You are right it's ComposerRoot.vxml in composer's case. Which by the way is empty. Interdigit timeout property in our case is defined in root.jsp which by it's turn is included in every document. And if you define it on page level it will override the root level.
<property name="interdigittimeout" value="3s"/> for example. To search for proper string in case if needed.