Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: tomparker12 on December 11, 2017, 05:24:28 PM

Title: German Umlaut Incorrectly Displaying
Post by: tomparker12 on December 11, 2017, 05:24:28 PM

Hi there,

I'm trying to get Umlauts to display correctly in an environment. Configuration Server 8.5 is installed and is configured as UTF-8 and allowed for mixed encoding.

When i put the umlaut into the Genesys Person Profile, everything looks fine and renders/ displays fine, but shortly after it reverts to a diamon or a funky character!

Anyone been able to implement this without any issues/ or any advise on how to progress?

Thanks,

Title: RESOLVED | German Umlaut Incorrectly Displaying
Post by: tomparker12 on December 21, 2017, 09:31:43 AM

Issue appears to be with CME, applying Umlauts via GA/ GAX successfully displays UTF-8

Title: Re: German Umlaut Incorrectly Displaying
Post by: cavagnaro on December 21, 2017, 05:10:58 PM

You using latest CME version?

Title: Re: German Umlaut Incorrectly Displaying
Post by: Janis on December 21, 2017, 09:09:37 PM

I have same. Do not think that CME will support UTF-8.

Title: Re: German Umlaut Incorrectly Displaying
Post by: GregorV on January 31, 2018, 08:36:51 AM

did you try Configuration-Server options [b]local[/b] and [b]langid[/b] ?
With [b]locale=de_DE.utf8[/b] and [b]langid=1033[/b] it work for me.
But I know that this is dependent also from language settings in the OS and/or database
Good luck
Gregor

Title: Re: German Umlaut Incorrectly Displaying
Post by: Kubig on January 31, 2018, 11:33:15 AM

You have to start and install the Configuration Server as multilanguage - read and follow the documentation