Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on December 12, 2017, 11:33:33 AM

Title: Reset IRD counters on specific RP
Post by: cavagnaro on December 12, 2017, 11:33:33 AM

Hi guys,
On IRD under monitoring tab, we can see the amount of calls that a specific RP receibed since URS is up. Do you know anyway to zero it without an URS reset? Even bettter...reset a specific RP counter?

Title: Re: Reset IRD counters on specific RP
Post by: hsujdik on December 12, 2017, 05:26:26 PM

If there is a way, I'd bet it would through the HTTP console (assuming HTTP console port is configured), but I never actually tried that. Be aware that you can stop URS through this console if you type something wrong... :)

It is not quite well documented, but if you want to play with it, I'd start from this doc:
https://docs.genesys.com/Special:Repository/RouteBehind80.pdf?id=dc063cd5-538c-4423-94a6-c6e28e5b6bd3

Title: Re: Reset IRD counters on specific RP
Post by: terry on December 13, 2017, 01:47:59 AM

In general not possible.
Basically you can disable/enable RP (or alternatively set on this RP URS option event_arrive=none and after that remove this option).
that will reset counters but also URS will reregister on it (and all current calls on RP if any will not be processed or at least their processing might be interrupted).

Title: Re: Reset IRD counters on specific RP
Post by: cavagnaro on December 13, 2017, 12:22:48 PM

Ouch kinda bad...idea was that on business hours you need to analyze something and then a reset would give you a better idea on what might be happening.
I think this deserves a FR