Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Galen Garrison on January 01, 1970, 12:00:00 AM

Title: ISuite Bug
Post by: Galen Garrison on January 01, 1970, 12:00:00 AM

Beware. If there is a pipe '|' in the from: email address of an inbound email, EventMgr.exe will use up all the CPU and discontinue processing emails. The solution is to remove the bad email from the inbound folder, open NT task manager, and kill EventMgr.exe.

Regards,
Galen
Sunny Tampa Bay, FL, USA

Title: ISuite Bug
Post by: jeff on January 01, 1970, 12:00:00 AM

I have never heard of the pipe in the email address. Is it even legal?

Regards,
Jeff

Title: ISuite Bug
Post by: amezouj on January 01, 1970, 12:00:00 AM

NO, email adress is [az] [A] [_] [09] [.]

Title: ISuite Bug
Post by: Ahmed M on January 01, 1970, 12:00:00 AM

I tried to replicate the problem but failed to do so. On what version of the product did you find it?

Ahmed Mubaraki

Title: ISuite Bug
Post by: Matt Lehrer on January 01, 1970, 12:00:00 AM

5.1.609