Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: crymnc on December 14, 2017, 08:59:00 AM
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Hello Everyone,
We are using calling list filter for call different user groups in list. Sometimes in a calling list we may have 5 filters.
We select a filter and start call process but sometimes genesys passes the active filter and makes a call from another filter like we don't use any filter.
[list]
[li]Data is checked[/li]
[li]Also we send filter parameter to workspace screen to make sure that call comes from another filter. [/li]
[/list]
If anyone help me, I will be very glad.
Thank you.
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That can't happen...do you have OCS logs? There will be shown the sql queries used and filter values.
Also dbserver ones.
You can't have more than 1 filter applied at each time. Or maybe your where clauses are the wrong?
Check and post logs to validate
Enviado de meu E6633 usando Tapatalk
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Hello,
Here sql log taken from OCS Logs
"select T.* from #ReadyRecord R, KGS_Istanbul T where R.chain_id=T.chain_id and T.record_status = 2 and (filter_first = 'firma1' AND contact_info_type = 1) order by T.chain_id,T.chain_n [ReqID=9890895]"
belowed one is our filter.
https://imgur.com/a/vt1z7
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Full OCS logs, can't see if filter was applied or what
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Hi again,
I sent log files with private message. Problem occurs in DF2 Calling list generally but filter not matters, any filter can cause the problem. If you need anything, I can send it you.
Thanks.
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post them here, remove any sensitive info. I can't dedicate and maybe someone else can look at it too.
If you want dedicated support I can send you my paypal account ;)