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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on December 19, 2017, 04:26:35 PM

Title: ICON records processed
Post by: PFCCWA on December 19, 2017, 04:26:35 PM

Hello,

I am trying to determine the number of records pending in ICON so can use the correct figure for an option we want to use - pq-backlog-alarm-threshold.
The functionality to do this was disabled in a previous version (performance counter using Listeners section).
If this is no longer available, what do we use to determine the data we need?  Presuming this can be obtained from the logs or database directly.

thanks,

Title: Re: ICON records processed
Post by: hsujdik on December 19, 2017, 05:43:57 PM

You can open the HTTP manager of ICON... There are plenty of PQ statistics there. Just open a browser and point to ICON's host:port