Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: bilge on December 20, 2017, 10:30:49 AM

Title: Display Name for Routing Point
Post by: bilge on December 20, 2017, 10:30:49 AM

Hello,

Is there any way to show a name instead of number when a Cisco extension is dialed the RP number?
There is a SIP Trunk between Cisco and Genesys and a number on Cisco is routed to Genesys RP via this SIP Trunk.
We want to show a name on Cisco phone instead of RP number when the routed number is dialed.

Thank you,

Title: Re: Display Name for Routing Point
Post by: Kubig on December 20, 2017, 11:05:37 AM

Use p-asserted-identity

Title: Re: Display Name for Routing Point
Post by: bilge on December 20, 2017, 11:47:32 AM

Hi Kubig,

Thank you for your response. I tried to change the p-asserted-identity option for RP however it has effect on caller details. We need to add a display name for RP dialed from Cisco phones.

I guess we need to change To Header from To: <sip:RP@10.31.X.X> to To: "Call Center" <sip:RP@10.31.X.X>

Is there anything did i miss with this option?

Thank you,

Title: Re: Display Name for Routing Point
Post by: Kubig on December 20, 2017, 12:49:52 PM

In this case, it must be configured on Cisco level as it has nothing to do with Genesys.

Title: Re: Display Name for Routing Point
Post by: bilge on December 20, 2017, 02:02:31 PM

Thank you for your help.

Best Regards,

Title: Re: Display Name for Routing Point
Post by: Noufal on February 15, 2018, 10:07:23 AM

it  has to done from the Genesys .

Title: Re: Display Name for Routing Point
Post by: Kubig on February 15, 2018, 11:58:24 AM

[quote]it  has to done from the Genesys .[/quote]

??? What do you exactly mean?

Title: Re: Display Name for Routing Point
Post by: Noufal on February 15, 2018, 12:04:04 PM

be default there will be 3 values

Origin : inbound call to XXXXX
Queue : VQ/RP (here you ca edit)
Language :

Title: Re: Display Name for Routing Point
Post by: Kubig on February 15, 2018, 12:07:59 PM

I think you are talking about different topic

Title: Re: Display Name for Routing Point
Post by: Noufal on February 15, 2018, 12:10:32 PM

sorry i got mistaken..