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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: ryusuf on December 28, 2017, 05:26:01 PM

Title: Unable to comment facebook post from Workspace
Post by: ryusuf on December 28, 2017, 05:26:01 PM

Hi.
In Digital Messaging Server 9.0, From Workspace Desktop 8.5.121.03 , Agent is not able to comment for facebook post. When Agent clicks the comment button, the text box for typing the comment is not appearing.

Please check this url for the screenshot of the Workspace Desktop http://ibb.co/fpA1Zw

Title: Re: Unable to comment facebook post from Workspace
Post by: cavagnaro on December 29, 2017, 03:53:01 PM

That is a bug. Related to VC redistributable version. Please be sure you have installed the correct ones and the Net framework.
Also use latest WDE and plug-in version.


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