Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: CASANOVA on January 07, 2018, 05:37:16 AM

Title: chats getting hanged at taskbar
Post by: CASANOVA on January 07, 2018, 05:37:16 AM

HI,

In our environment, we are facing issue with chat interactions which are routed to the agent and gets stuck at the taskbar. chat pop is getting displayed to the agent after 40sec until that time chats will be stuck at the taskbar.

can anyone help me in getting this sorted out

Regards,
Praveen

Title: Re: chats getting hanged at taskbar
Post by: cavagnaro on January 08, 2018, 10:56:26 AM

Stuck? What do you mean? Stuck how

Enviado de meu E6633 usando Tapatalk

Title: Re: chats getting hanged at taskbar
Post by: CASANOVA on January 09, 2018, 05:51:39 AM

[quote author=cavagnaro link=topic=10817.msg49179#msg49179 date=1515408986]
Stuck? What do you mean? Stuck how

Enviado de meu E6633 usando Tapatalk
[/quote]


Hi,

Chats will be received by agents, Chat pop up will not be displayed. we can see the chat icon in the taskbar.

it takes time to display.

There is no error displayed also in the chat window.

Regards,
Praveenkumar

Title: Re: chats getting hanged at taskbar
Post by: Noufal on February 15, 2018, 10:05:04 AM

praveen,

Yes , i also recently faced this issue, and fixed. it can be several reason .

Title: Re: chats getting hanged at taskbar
Post by: cavagnaro on February 15, 2018, 11:49:38 AM

Like what? At least name one reason...