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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: soporte_sd on January 07, 2018, 06:47:29 PM

Title: 'Agent not in compatible state' login error
Post by: soporte_sd on January 07, 2018, 06:47:29 PM

Hi,

when I try to login with WDE into an Avaya extension I get the following error message: Agent not in compatible state

I have tried with different agent ids and I get always the same error. I have restarted the Avaya station but the issue remains the same.

Have you ever faced the same issue? Any recommendation?

Thanks in advance.

Title: Re: 'Agent not in compatible state' login error
Post by: cavagnaro on January 08, 2018, 10:55:50 AM

Magic balls are broken
Logs, configurations done... You need to provide a better description and evidence, we just can't guess what have you done at your environment

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