Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: ashokr83 on January 09, 2018, 07:19:49 AM

Title: Genesys WDE Email Editor for Outbound shows only print button.
Post by: ashokr83 on January 09, 2018, 07:19:49 AM

Hi,

In Genesys WDE, the agent tries to send an outbound email at that time the email editor shows only print button, no other buttons are visible. Why?

Please guide me to fix it.

Title: Re: Genesys WDE Email Editor for Outbound shows only print button.
Post by: cavagnaro on January 09, 2018, 02:29:40 PM

Check WDE logs

Enviado de meu E6633 usando Tapatalk

Title: Re: Genesys WDE Email Editor for Outbound shows only print button.
Post by: Kubig on January 10, 2018, 08:23:25 AM

Also check the role(s) definition