Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: CASANOVA on January 09, 2018, 09:27:15 AM

Title: UCS archiving
Post by: CASANOVA on January 09, 2018, 09:27:15 AM

[font=trebuchet ms]Hi,

In UCS annex options there is a section main-db-pruning, I can see a KVP set in that section as run-at. As per my knowledge run-at means archiving will start at the mentioned time in run-at.

Is there any option to mention the archiving start time and endtime so that UCS will archive interaction in the mentioned time frame only.

Regards,
Praveen Kumar[/font]

Title: Re: UCS archiving
Post by: Kubig on January 09, 2018, 10:24:14 AM

No, there is no option such like that

Title: Re: UCS archiving
Post by: gen_den on January 09, 2018, 12:29:54 PM

But we can't we do it using UCS manager? We can set there the time we want to Archive data .

Title: Re: UCS archiving
Post by: CASANOVA on January 11, 2018, 06:00:07 AM

[quote author=Kubig link=topic=10821.msg49186#msg49186 date=1515493454]
No, there is no option such like that
[/quote]


Thanks Kubig.

Title: Re: UCS archiving
Post by: CASANOVA on January 11, 2018, 06:02:24 AM

[quote author=AK link=topic=10821.msg49188#msg49188 date=1515500994]
But we can't we do it using UCS manager? We can set there the time we want to Archive data .
[/quote]


Hi Ak,

Yes in UCS manager we can do. But my requirement was to check whether we can configure and stop time on UCS application itself like run-at.

Regards,
Praveen.

Title: Re: UCS archiving
Post by: CASANOVA on January 11, 2018, 10:36:20 AM

[quote author=Kubig link=topic=10821.msg49186#msg49186 date=1515493454]
No, there is no option such like that
[/quote]

HI,

Thanks kubig.

How to know how many interactions are getting archived from logs. I cant see the count actually.

Regards,
Praveen Kumar

Title: Re: UCS archiving
Post by: Kubig on January 11, 2018, 10:52:36 AM

Try to find messages like following:

[quote]<txn-8837 txn-8837 txn-8837> Instantiated 235 persistent from class com.genesyslab.icc.api.contactserver.persistent.Interaction
[ArchivSvc] <txn-8837 txn-8837> Dispatching '235' threadIds to '4' workers with max=1000 and index=0[/quote]

The number "235" is the count of archived interaction taken by the archive process.