Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: gen_den on January 09, 2018, 12:25:56 PM

Title: GMS CallBack Pulse reporting
Post by: gen_den on January 09, 2018, 12:25:56 PM

Hi All,

can you please let me know if i can do real time reporting using Pulse for Scheduled callback calls?
As of now i can see my Immediate callback Scheduled call in VQ, however when i schedule a call i cannot see that in VQ.

Anyone has any idea what stats I can use to do Real Time reporting for Scheduled callback calls?

Thanks

Title: Re: GMS CallBack Pulse reporting
Post by: eugene on January 09, 2018, 07:10:05 PM

i believe this is only available in the cloud solution of gms callback for now.