Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on January 11, 2018, 03:41:16 PM

Title: Control Toaster Timeout
Post by: cavagnaro on January 11, 2018, 03:41:16 PM

Hi guys
When an agent receives an interaction (email, twitter, facebook, etc) usually he has 60 seconds to take it, otherwise goes to NotReady and Interaction goes back to queue.


Where do we define that time? Customer wants to increase it due the agents workload. I have searched but no luck so far...


Thanks

Title: Re: Control Toaster Timeout
Post by: abudwill on January 12, 2018, 03:48:18 AM

I’ll look around tomorrow. Almost seems like this is comparable to sip server no answer supervision functionality, but with interaction server / eSsrvixes instead. I’ll let you know what I find.

Title: Re: Control Toaster Timeout
Post by: catanirex on January 12, 2018, 08:44:17 AM

InteractionServer [settings] delivery-timeout=30 (default value)

Title: Re: Control Toaster Timeout
Post by: cavagnaro on January 12, 2018, 12:53:46 PM

[quote author=catanirex link=topic=10828.msg49212#msg49212 date=1515746657]
InteractionServer [settings] delivery-timeout=30 (default value)
[/quote]


Thanks Catarinex :D That worked fine