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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: ichatterjee on January 12, 2018, 06:11:55 AM

Title: EventUserEvent always has AgentID set to NULL
Post by: ichatterjee on January 12, 2018, 06:11:55 AM

Hello,

I am creating a Outbound Contact Center application in which multiple agents can be supported using PSDK 8.5 JAVA. I have a MAP which stores AgentID (String) with my AgentObject as value. Not when i can genesys Events from TServer, i need to figure out event has come for which agent, using (TServer)Event.getAgentID().

But EventUserEvent returns agentID set to NULL.

Does anyone know why such a behavior?